Privacy Policy
We only collect the details you choose to send us, we use them to answer your inquiry, and we do not sell them.
Who we are
This website is operated by Tropical Essence Global (Pvt) Ltd, a coco peat exporter based in Colombo, Sri Lanka. You can contact us at [email protected].
Information we collect
When you send an inquiry we collect your name, email address, product interest, destination port and message. If you message us on WhatsApp or WeChat, that service receives what you send. We also collect basic usage statistics through Google Analytics.
How we use it
We use your details to reply to your inquiry, prepare quotations and arrange shipping. We use usage statistics to improve the website. We do not sell your personal information.
Who receives it
Inquiries are stored on our server and forwarded to our inquiry mailbox through Formspree, our form provider. Google Analytics receives anonymous usage data. We share details with shipping and customs partners only when needed to fulfil your order.
Cookies and local storage
Google Analytics uses cookies to measure visits. Your cart is kept in your own browser (local storage) and is not sent to us until you message us. You can block cookies in your browser settings.
Your choices
You can ask to see, correct or delete the information we hold about you by emailing [email protected]. You can opt out of Google Analytics by blocking cookies or using a browser add-on.
Keeping it safe
We use secure connections and limit access to inquiry data, but no method of sending information over the internet is completely secure. We keep inquiries only as long as needed to handle your request and for our business records.
Changes to this policy
We may update this policy from time to time. The current version is always on this page.